TIMESLOTS

If you have chosen a dedicated time slot, which is preferable, your instructor will pre-book these onto the diary and they will be visible the app.

Approximately 20 lessons will be placed onto the diary, to cover your learning to drive journey.  This is to reserve the slot.

When your account is topped up it will show in the TotalDrive app, and can be audited by yourself.

If you can no longer use your slot, on a long term basis (change of job, school timetable etc) please contact me ASAP, if I have another suitable slot available, you can take this, if not, you will be placed on a waiting list for the new slot. 

If you cannot make a lesson, due to a one off situation you can cancel the lesson via the app in the help section 48 hours prior.  This is understandable as we all need breaks and rest, and holidays.  

Regular cancellation, last minute, or no show etc, could result in you losing your allocated slot, and this is at the instructor's discretion.  These slots are valuable, and in high demand.

LESSON PAYMENT POLICY

To secure lesson bookings and ensure continuity of instruction, all students are required to remain two lessons in credit at all times. This means:

At the time of booking, payment must be made for two lessons in advance.

After the first lesson has been completed, you will be expected to pay for another lesson, keeping you two lessons in credit moving forward.

This rolling credit system ensures that you always have two prepaid lessons on your account.

Failure to maintain this credit may result in cancellation or suspension of future lessons until payment is brought up to date.

Payment must be made via bank transfer and will be confirmed on the App, when completed.  There may be a short delay between sending and updating on the app, as it is a manual process.

You wil be given a "how to" guide on making payment.

CANCELATION BY LEARNER

All lessons MUST be cancelled 48 hours or more, prior to the lesson via  the instructor, in order to not forfeit your fee.  If you cancel prior to 48 hours, the lesson will be cancelled, and your credit rolled over to your next lesson.

 If you cancel the lesson, for any reason, within 48 hours of the lesson taking place you will forfeit the FULL lesson fee.

It is important to note, that I hold your lesson credit, and it will remain held until a lesson is delivered, or cancelled but chargable.

INSTRUCTOR CANCELATIONS

I will endeavour to stick to your schedule as much as possible, however, I reserve the right to remove lessons from the diary.  If this is done then the 48hr rule does not apply, and you will be credited the refund back.

If I need to take a day off, or leave, or holiday, I will endeavour to give you as much notice as possible, and then remove the lesson.  It will disappear from the app, and you will be credited back as above.

UNFORSEEN CIRCUMSTANCES

As the tool we use to teach in, is a mechanical vehicle, unfortunately anything can happen at any time, I cannot be held responsible for these situations and as such, last minute cancelations can occur, EG (but not limited to) punctures, breakdowns, accidents or incidents.  I will notify you ASAP, lessons would be cancelled, and updates given.  This also applies if you have a test booked.  If my vehicle is not roadworthy, due to unforseen circumstances, the lesson for the test would be cancelled and you would be required to make alternative arrangements.  I cannot be held liable for you missing your test.  It is a good idea to consider having your own spare vehicle for your test.

ANOTHER LEARNER HAS A TEST

As is quite common place, the tests are difficult to obtain, and can be some time away.  I will expect any learner to sacrifice their normal lesson for a test booking.  As when it comes to your test, its highly doubtful, it will be at the exact time and day as your allocated slot.

LEARNER NOT READY FOR TEST

As professional instructors, we know if a learner is ready for a test or not.  They will have completed all the required subjects and be doing them to an independent level.  The tracker is used to track progress.  If a learner has a test booked and isn't ready this does not give the implied right that they can use MY vehicle, and I reserve the right to withdraw the use of my car at any time.  It is important to note that when a learner presents for a test, they are declaring that they are ready to drive independently.  While examiners are trained to use dual controls etc, they are not required to intervene in any way and acting in an observatory capacity, therefore any incidents and accidents in my car, means a claim on my insurance and a loss of income, hence the right to withdraw.

FULL TERMS AND CONDITIONS ARE AVAILABLE BELOW.

WHEN YOU JOIN ME, YOU WILL BE ASKED TO READ THE TERMS. BY COMMENCING YOUR FIRST LESSON, IT WILL BE OF THE UNDERSTANDING YOU ACCEPT THE FULL TERMS.